Legal Stuff - Terms & Conditions

These are our Terms and Conditions of sale.

These Terms and Conditions, along with our Conditions of Use, Website Accessibility Policy, Privacy Policy, Cookies Policy will tell you information about us and the legal terms and conditions on which we sell any goods through our website or over our trade counter to you, they will apply to any contract between us for the sale of Goods to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our Site. Please note that by ordering any Goods and by clicking “I Accept” as part of our order process you agree to be bound by these Terms and the other documents expressly referred to in them.

If you refuse to accept these Terms, you will not be able to order from our Site.

We may amend these Terms from time to time and therefore, every time you wish to place an order you should check the Terms to ensure you understand and agree to our terms the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language and any Contract formed between us shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Any images used on our site or at out trade counter are for illustrative purposes only. We have made every effort to display them accurately. Your Goods may vary slightly from the images on the Site but will conform to the manufacturers genuine part number. Also, the packaging of the Goods may vary from that shown on the images on our Site.

We only sell genuine original equipment manufacturer (OEM) spares.

All Goods shown on our Site are subject to availability. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available and will not complete your order. Any payments made will be returned.

You must only purchase Goods from our Site if you are at least 18 years old. If you are a business customer, you confirm that you have authority to bind any business on whose behalf you use our Site to purchase Goods.

Our Site allows you to select items, place them in your basket and pay for them at the checkout.
Our order process allows you the chance to check and amend any errors before submitting your order please take the time to check your order before you complete your purchase.

Once you have placed your order, you will receive an e-mail acknowledging that we have received your order (Order Acknowledgment).
Please note that this does not mean that your order has been accepted.
Our acceptance of your order will take place when we send you an invoice for your purchase. This invoice forms the basis of the contract between us.

If we are unable to supply, you with the Goods that you have ordered. for example, the part is not in stock or no longer available (obsolete) or because of an error/mistake in the price of the Goods on our Site we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.

Delivery of your items

We will deliver your Goods in accordance with the availability shown on the Site unless there is an Event Outside Our Control (please see below). For Goods shown as in-stock and ordered before the cut-off time shown, they will be despatched the same day. For goods not in stock and shown as available in a number of working days they will usually be despatched within that period. If for whatever reason we cannot source items which are not in stock then we will advise you of this as soon as possible.

Delivery will be completed when we deliver the Goods to the address you have given to us.

The Goods will be your responsibility from the completion of delivery. You own the Goods once we have received payment in full, including all applicable delivery charges. Unfortunately, we do not deliver to addresses outside the UK.

How to pay

You can only pay for Goods using a debit card or credit card. The list of cards that are accepted is clearly shown as part of the checkout process on the site.

Payment for Goods and all applicable delivery charges is taken in advance.
The prices of the Goods will be as quoted on our website. We use our best efforts to ensure that the price of Goods is correct at the time of purchase. However, please see Mistakes in Prices section below for what happens in this event we discover an error in the price of the Goods.
Prices for our Goods may change from time to time, but changes will not affect any order which we have already confirmed to you.
The price of a Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

The price of Goods does not include delivery charges. Our delivery charges are as quoted on our website. To check relevant delivery charges, please refer to the delivery charges section of the Site.

Our Site contains a large number of items. Despite our best efforts, some items on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will not process your order and will inform you of this error. We will give you the option of continuing to purchase the Item(s) at the correct price or cancelling your order. Your order will not be processed until we have your instructions. If we are unable to contact you using the contact details you provided, we will treat the order as cancelled and notify you in writing. Please note that if a pricing error occurs (which is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing), we do not have to provide the Goods to you at the incorrect price.

Please note that only Gas Safe registered engineers should carry work on gas appliances. You can check if an engineer is registered here www.gassaferegister.co.uk Always check your engineer’s Gas Safe Register ID card.

Events out of our control may affect the supply of goods, examples of events out of our control are listed below:-

• accident.
• Strike.
• earthquake.
• force majeure.
• freak accident.
• hurricane.
• inevitable accident.
• War.
• natural disaster.

Please note that list is not exhaustive. If an event out of our control that affects our service to you occurs, we will inform you as soon as practicable.